Building Relationships with Customers
A strong welcome call can lay the groundwork for a long-lasting relationship
Having a strong retention plan in place from the moment a lead is converted makes sense because keeping customers costs less than getting new ones.
Improve your brand's visibility and cut down on client attrition
During a welcome call, you can:
- Thank your customers for their business by contacting them.
- Introduce important contacts and your on-boarding procedure, and properly set up consumers in your system.
- In regulated sectors, evaluate whether you have met expectations and delivered on commitments as part of the TCF or compliance process.
- Answer any questions right away.
Establishing a solid base for client success
New customers will value your product more if they feel confident using it, which will increase customer success and retention. A greeting call may also:
- Obtain information to promote prospects for cross- and up-selling.
- For future marketing messages, secure opt-ins.
- Develop relationships with and knowledge of other account users.
- Prevent problems from developing later in the sales process.
Why should you use TTMC Research to handle your welcome calls?
We have executed countless campaigns of this nature and can collaborate with you to develop a call strategy centered on the precise results you require. We can:
Your carefully cultivated new client connections will benefit the most from our knowledgeable, customer-focused approach. Discover more
Phone-based survey for Bruntwood
The team was really flexible to our needs and we were given daily feedback on detractors to enable us to respond quickly
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