TTMG offers outsourced technical help around the clock!
With an outsourced technical team from TTMG, you can reduce your operating expenses while maintaining high-quality customer service. For businesses all around the world, we are a top supplier of trustworthy outsourcing solutions, including technical support services.
Technical support outsourcing gives you a partner in expanding your company. Your capacity to swiftly and efficiently address technological challenges will determine the calibre of your services. Customers might choose to do business with a competitor if they have to wait on hold on the phone or for a follow-up response.
You need to address tech issues more quickly if you want to avoid long hold times, an increase in customer complaints, and a decline in customer retention rates. This often necessitates businesses expanding the size of their customer service-focused tech support call centre.
The process of expanding your technical support services is made easier by our outsourcing solutions. We offer specialised 24/7 outsourced technical support created around the requirements of your company.
We can assemble a group of gifted experts to support your services, whether you need to offer Tier 1, Tier 2, or Tier 3 tech support. Here are a few instances of the technical support services we commonly offer that are outsourced:
The most effective method for expanding your support operations is tech support outsourcing. You can manage more IT requests and technical questions without expanding your internal personnel.
We have a specialised technical support team that is available around the clock, , 365 days a year. Our Technical Support Specialists have received extensive training and have a solid understanding of how to troubleshoot, diagnose, and resolve problems with PCs, Macs, and mobile devices. We’re available to assist you with your
Even if you have a fully functional IT department, your IT employees may be unable to combine customer service with other operations. They must focus on network engineering, systems engineering, network administration, system security and administration, application management, database administration, and other IT-related jobs that are critical to your business.
Obviously, they will become overloaded, and their production will suffer as a result. This is where help desk outsourcing services may help. Here are a few advantages to outsourcing your support desk services:
We offer round-the-clock support. You may provide your customers with a 24/7/365 IT Desk by outsourcing your tech assistance to us. With an internal IT Tech staff, this can be difficult because you might not have the tools or space to offer support late at night. Even on holidays, our call center is available at all times.
As a top tech support business, we only work with qualified people. Our IT specialists can help you provide more effective customer care by handling your clients’ needs. By providing clients with quicker resolutions to their problems, you inevitably improve their experience and raise satisfaction levels.
Your internal operations can be streamlined with the use of outsourcing. Your internal staff’s workload can be reduced, which will keep them more attentive and effective. Your company’s customer service procedures may even improve as a result of better employee performance and fewer mistakes.
By removing the need for extra internal hiring, IT helpdesk firms save you time and money. You don’t need to expand your internal workforce. By outsourcing, you may handle additional tech support requests without having to go through the usual hiring and training procedures.
The decision to outsource 24/7 tech support gives your company the foundation it needs to grow. You don’t have to be concerned about whether you can handle more technical enquiries if you expand your business or enter a new industry.
Our business offers outsourced technical support services to a range of sectors. This implies that we assist companies in a variety of industries in managing their technical assistance. We are certain that we can assist businesses in achieving their objectives because of our considerable knowledge in this field.
Don’t Frustrate Your Customers, Outsource Your Tech Support to Us.
We at TTMG are pleased to provide companies of all sizes with high-calibre and reasonably priced technical support services. We are an offshore outsourcing company that focuses on offering technical support services to clients in the United States, Canada, Australia, the United Kingdom, and other countries.
We not only follow a variety of procedures and protocols, but we also employ experts with the technical skill sets you require. Our team uses a special Problem, Process, and solution (PPS) model, which enables us to address issues or defects right away and later come up with a solution. Our group of professionals is qualified to perform a variety of jobs, including IT, phone, email, help desk support, and much more. We offer a contemporary infrastructure, well-trained employees, and competitive pricing to guarantee that your consumers receive the assistance they require right away.
Because we are available around the clock, every day of the year, you can be sure that your technical support needs will always be met. We are a business you can trust to be there for you whenever you need us, and we’ll attend to your needs day and night. We can also give you reports that show how far along we are.
Please contact us for a free consultation to find out more about our services and costs!
You probably had many inquiries about the procedure before outsourcing tech support. Review the following commonly asked questions first, and then get in touch with us for further details.
When a company outsources the provision of telephone or online technical help for its goods, it is known as technical support outsourcing. The service provider receives payment from the business and then offers a range of services, such as training, diagnostics, and repair.
In this approach, the business contracts with an outside business that specializes in offering tech support services to handle its technical support requirements. The terms managed IT service, managed service desk, managed support service, and outsourced IT may also be used to describe it.
For businesses that must offer their clients quick and dependable technical help, outsourcing is a viable option. By outsourcing their technical help to a qualified technical support provider, organizations can concentrate on their core competencies. The stress and expense of delivering these services on-site may be lessened, and the company’s customer service may be enhanced.
Businesses in various sectors, from large international telecommunications corporations to tiny local businesses, rely on tech support outsourcing organizations. Listed below are a few of the sectors we typically work with:
Telecommunications Hospitality Retail eCommerce Electronics
monetary services
B2B services (business-to-business)
We can assist if your goods or services need technical support.
A specialized business development manager will collaborate with you to provide unique tech support solutions after receiving your initial request. We build our services from the ground up to meet your unique needs, taking into account the kind and amount of assistance you require.
The methods you outline form the foundation of our technical support operations. This guarantees that, without incurring additional costs, your outsourced tech support call centre will continue to provide the same quality of service as an in-house call centre.
Every facet of technical support, from fundamental help desk concerns to software installation, is covered by our unique solutions. Among the most popular categories of tech services are:
Basic Help Desk
Service Desk
Troubleshooting
Software Installation
IT support can be outsourced to a different business by using IT support as a service. The business that outsources its IT assistance is referred to as the customer, and the business that is in charge of it is referred to as the service provider. The service provider assists the client with all of their requirements for IT assistance.
It is the name for what we now refer to as IT services. All forms of IT support, including help desk and technical support, fall under this general term.
The numerous types of IT support as a service include the following:
Integrated Service
Support Desk for Desktop
network support, infrastructure support, and end-user support
Cloud-based Assistance
Disaster Recovery Solutions for Managed Security
Support for Unified Communications
Virtualization Assistance
Support for Billing and Accounting
Provided Service
Admin Hosting
The initial and most fundamental level of customer care for a company’s goods and services is level 1 tech support. A Level 1 tech support expert offers simple installation, configuration, and assistance, as well as basic troubleshooting. Level 1 tech support is typically limited to telephone or internet interactions and does not have access to a customer’s computer. Depending on the company’s policies, level 1 tech assistance is frequently provided to clients without charge and is typically scheduled via phone or email.
One of the best options when considering how to expand your company is to outsource technical support. One of the most time-consuming and expensive aspects of any organization is providing technical support. Offering your customers first-rate technical help whenever they require it is not only a kind deed but also a terrific approach to keeping them as clients. Do you not believe that it is preferable to spend your time on what you are most skilled at rather than on resolving technical problems?
Outsourcing can assist you increase the effectiveness and caliber of your service in addition to easing the pressure on your internal infrastructure and processes. You can outsource the process to a firm that specializes in it if you don’t have enough time to service your clients. As a result, you may concentrate on your key strengths without wasting time on technological problems.
When discussing outsourcing tech support, it refers to hiring a group of individuals to handle your customer assistance and delegating the entire process to them. It is a big benefit since it allows the business to reduce costs associated with staffing while simultaneously improving the caliber of client service. Additionally, it scales the business, helps it focus on its core expertise, and saves money.
