Are you satisfying customer demands? If not, why not?
Through phone-based surveys, you can get a more detailed understanding of your consumers' experiences.
Every year, we perform more than 250,000 customer satisfaction surveys on behalf of our clients, ranging from straightforward questions to more intricate worldwide engagements driven by quotas.
Obtain quantifiable and useful feedback.
It’s critical to regularly test the waters as earning consumer loyalty gets more difficult.
- What exactly do you do well?
- What areas do you need to work on?
Telephone-based customer satisfaction surveys can provide insightful data that can be used to improve sales tactics and cut costs.
How do you compare?
It’s important to ask the proper questions and in the most pertinent ways when soliciting client feedback.
Phone-based surveys give you the chance to get more detailed information, gently probe problem areas, and escalate problems for quick resolution. Our specialized research division serves as a true extension of your company and brand to provide ongoing customer voice analysis, ranging from Net Promoter Scores to intricate verbatim remark capture.
We can assist you in measuring:
- Business efficiency (as measured by surveys from Customer Effort and Net Easy Score)
- The applicability of your present product
- Availability to promote your company (as measured by Net Promoter Score surveys)
Why collaborate with us?
We are adaptable, quick to market, and capable of handling complicated requirements.
- large-scale B2B and consumer research
- complex administration of quotas
- Multilingual polls from the Americas, EMEA, APAC, and ROW
Select a partner who can efficiently and legally give both qualitative and quantitative customer insights. How may we assist you?
Multilingual Market Research for Circle Research
The Telemarketing Company provided great service, timely and accurate responses and great quality of work.
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